Conversation Hearts by DS Studio Dear Stella

Fast Shipping and Professional Packing

Through our long-term relationship with UPS, FedEx, DHL and many other top global carriers we can provide various shipping options. Our warehouse staff will package every item to our exacting requirements. Before they are shipped the goods are thoroughly examined and secured. We deliver to thousands of customers each day from multiple countries. This shows our commitment to being the largest retailer online in the world. Warehouses and distribution centres can be located throughout Europe as well as the USA.

Note: Orders containing more than one item are assigned a specific processing period based on the individual item.

Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders will be shipped within 48 hours. The delivery time should be between 3-7 working days.

Returns

We are not able to manage the stock in our warehouse or factory. The actual stock levels can fluctuate at any time. It is possible that you will not receive your order after the order has been made.

Our policy is valid for a period of 30 days. If the 30 days have elapsed from the date you purchased the item, we will not be able to give you a refund or exchange.

You are able to return an item if it is unused and is in the same state as when you received it. The item should be returned in its original packaging.